: RESERVATION/ PAYMENT ::
50% deposit is required for the booking confirmation and the balance must be made within 2 weeks before date of arrival.
Payment Methods :
TT or BANK-IN CASH
Bank-in payment direct to our company account and FAX us the bank-in-slip for reference. Please bear in mind that all TT charges are to be borne by the customer.
CREDIT CARD - Visa or Mastercard Only
Pay with your credit card using our credit card payment system and payment for bookings made through Maybank is as in http://www.maybank2u.com.my
Customers payment via credit card will be charged at 3.0% credit card surcharge.
Please note that all reservations are tentative and we cannot guarantee any reservation until payment and confirmation is received.
REFUNDS
There would be no refunds for cancellation after the tour
has commenced or for any tours, transfer, accommodation,
meals or any other services provided not utilised.
Any refunds will not cover foreign exchange rate differences , bank charges for refund and the credit card charge incurred.
LIABILITY
The company shall be exempted from liability for loss,
injury or damage to property or personal accidents, delays
irregularities or the occurrence beyond our control.
CANCELLATION CHARGE
14 days or more to departure (50% of tour cost)
10 days or less to departure (70% of tour cost)
After departure (100% of tour cost)
The credit card charges incurred on bookings are non-refundable.
TOUR/PACKAGE FARE EXCLUDES
Excess baggage charges, personal and baggage insurance, beverages, gratuities to drivers and escorts and all other items of a personal nature; and optional tours. Tips for drivers and guides (at your discretion). Admission fees are excluded unless otherwise stated.
PRICING & SERVICE CHARGES
All rates hotels, transfers and package rates stated in the website is subject to 10% service charge and 5% government tax unless specifically mentioned that the price is net. The travel operators listed on journeymalaysia.com reserve the right to make changes to their pricing without prior notice.
Reservation form for normal rate>> click here
Reservation form for packages >> click here